Refund Policy

Current as of: January 2022

At Titch Haven, we rely on fee payment to cover our costs for essential oils, venue hire, insurance, printing, website maintenance and other administration costs.

We are unable to offer refunds on paid fees if a client is no longer able to meet an appointment time or a booked event, as those fees have already been used in covering costs and cannot be recovered.

In the case where an event is cancelled by Titch Haven, all paid fees will be refunded to clients as soon as possible.

In the case where an event must be postponed due to COVID-19 restrictions, all bookings will be transferred to a new event date. Should the attendee be unable to attend the new date, a gift voucher to the value of the booking for use on upcoming bookings will be sent to the attendee. This gift voucher is non-refundable and non-transferable. Titch Haven may also decide to refund event booking fees.

Under exceptional circumstances, Titch Haven may be open to review an application for a refund or a deferred booking. An example of such a circumstance could be if a client becomes ill.

We reserve the right to review and refuse or accept refund or deferred booking applications on a case-by-case basis.

We thank you for your acceptance of this policy.